Terry L. Blastenbrei, Jr.
3400 Red Lion Road, Apt. 45D
Philadelphia, Pennsylvania 19114
Assistant Claims Supervisor, The Signal, Wayne, Pennsylvania;
July 2001--December 2001.
- Resolution of escalated customer situations and outstanding claims.
- Providing claims assistance to 150 representatives.
- Direct responsibility for six representatives.
- Processing of new insurance claims.
- Gathering and entry of payroll information.
Assistant Manager, Consumer Value Stores, Philadelphia, Pennsylvania;
December 2000--June 2001.
- Direct supervision of store operations and associates.
- Merchandising (ordering, receiving, setup, stocking, marketing).
- Resolution of customer complaints and concerns.
- Training and development of new associates.
- Scheduling and payroll processing.
Customer Service Supervisor, OCM Enterprises, Trenton, New Jersey;
August 1999--November 2000.
- Oversight of department staff and order entry.
- Collection and deposit of customer payments.
- Training and development of personnel.
- Development and maintenance of department intranet system.
Teller, Commerce Bank,
St. Louis, Missouri;
March 1997--August 1999.
- Completed deposits and withdrawals for customers.
- Handled and balanced large amounts of currency.
- Trained new tellers.
- Assisted customers with account problems.
Assistant Customer Service Manager, Venture Stores, Inc., St. Louis, Missouri;
October 1992--March 1997
- Supervised all customer service operations and personnel.
- Resolved customer problems and complaints.
- Accounted for work processed by department for particular shifts.
- Calculated weekly payroll and staffing needs.
- Trained new customer service personnel.
Bachelor of Arts in Psychology
University of Missouri-St. Louis
Minor: Social Work
Graduation Date: January 1999
- Ten years of experience in customer/client relations
- Three years of experience in management
- MS Windows 2000/Office/FrontPage 2000
- HTML/website design
- 10-key (sight/touch)
- Data entry: 10-12,000kph
- Typing: 55wpm
- Eagle Scout
- Published poet--International Library of Poetry
- Psi Chi Psychology National Honor Society
- Golden Key National Honor Society
References Available Upon